PP405 - A Guide for Effective Hearing Aid Counseling as Part of Preceptor Training

Abstract:
To better assist students, master the art of hearing aid counseling as well and provide a framework for preceptors to guide students, a counseling tool titled Define Your Listening Lifestyle, Partnering for Success, developed by Audigy, was modified for use by the Hackensack Meridian Health JFK University Medical Center, Johnson Rehabilitation Institute’s Center for Audiology. The guide provides a process for counseling, emphasizing a comprehensive approach to hearing healthcare in a user-friendly manner. The tool promotes patient engagement by utilizing a 3-step process which includes the Interview Hearing Review, and discussion on Treatment Solutions

Summary:
To provide preceptors with a tool that assists students with hearing aid counseling, the Hackensack Meridian Health JFK University Medical Center, Johnson Rehabilitation Institute’s Center for Audiology, modified a patient information booklet created by Audigy.  The tool provides a structure for counseling and aids in teaching students how to conduct a thorough and effective hearing aid consultation that is patient-friendly and easy to understand. Studies have shown that failure to provide effective counseling can be a significant contributor to patient dissatisfaction with hearing instruments. Students learning the craft of hearing aid dispensing require a format to promote effective counseling to mitigate patient dissatisfaction. .