Conflict is unavoidable in the workplace. Conflict will inevitably arise between co-workers, with leadership, or at an organizational level. The answer to all conflicts is always effective communication, but just as we tailor medical treatments to individual patients, we must tailor our communication and responses to individual conflict scenarios. In this course, you will learn the root cause, prevention, and treatment of the most common types of conflict and apply techniques to help your team grow and communicate at a higher level.
Learning Objectives:
Identify the root causes of conflict.
Practice conflict prevention measures with teamwork and leadership principles.
Apply techniques to respond to and resolve conflict at every level of the team.
