LM311 - What Do You Think? How to Give and Receive Feedback Like a Pro!

Students and clinical supervisors are in a constant state of giving and receiving feedback from one another. Attendees will learn to provide good feedback to others and even more importantly, when they receive feedback, will be able to determine if it is helpful or not helpful so they can put it to use.

This talk first explains three types of feedback: appreciation, coaching and evaluation and will help the audience identify them. 

Appreciation: motivates and encourages
Coaching: teaches skills and helps to fine tune them
Evaluation: points out where you measure up and how you compared to others or an established standard. 

While each of these types of feedback are important, they serve very different purposes and fit into clinical education uniquely. The appropriate environments to give/receive these types of feedback will be discussed and examples from audiology clinical education will be shared. 

The session will also discuss barriers that prevent us from receiving feedback, even if it is good. Relationship triggers, such as what we think about the feedback giver or how we feel treated by the giver, can create blind spots in our feedback cycle. 

Often people have difficulty recovering from negative feedback or can't maintain the energy that comes from receiving positive feedback, and strategies related to these topics will be discussed. 

Some feedback may be truly unhelpful and strategies to respectfully decline unhelpful feedback, while maintaining the health of the relationship, will be shared. 

Finally, an activity will allow participants to practice strategies learned about giving and receiving awkward/difficult feedback on a variety of topics.